Refund policy

Last updated: September 27, 2026

Polaris Creations sells two kinds of things, and they work differently. Please read the part that applies to your order.

Ebooks and audiobooks

Digital books are delivered instantly through BookFunnel and cannot be returned once they have been sent, so all sales of ebooks and audiobooks are final.

That said, if a file will not download, will not open, or does not work on your device, that is not a refund problem, it is a support problem, and we will fix it. BookFunnel provides free reader support and will walk you through getting your book onto any device. If they cannot get it working for you, email abby@abbyjreed.com and we will either make it right or refund you.

If you bought a digital book you already owned, or bought the wrong edition by mistake, email within 30 days and we will sort it out.

Paperbacks

Paperbacks are printed individually when you order them, so we cannot resell a returned copy and cannot accept returns for change of mind.

If your book arrives damaged, misprinted, incomplete, or is simply the wrong book, email abby@abbyjreed.com within 30 days of delivery with your order number and a photo of the problem. We will send a replacement or refund you, whichever you prefer. You will not need to ship the damaged copy back.

Bundles

Bundles contain both formats. The ebook portion is final once delivered. The paperback portion follows the paperback rules above.

Cancelling an order

Paperback orders can be cancelled before they go to print, usually within a few hours of ordering. Email as soon as you can and we will catch it if we are able. Digital items cannot be cancelled once the delivery email has been sent.

How refunds are issued

Approved refunds go back to the original payment method. Depending on your bank or card issuer, it can take up to ten business days to appear.

Questions

Email abby@abbyjreed.com. A real person reads it.